PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

What's in these terms?

These terms tell you the rules for using our website hapipod.com

Unless otherwise stated, all terms and conditions apply to all users, including Hosts and Lodgers.

Click on the links below to go straight to more information on each area:

OUR TERMS

  1. DEFINITIONS AND INTERPRETATION
  1. The following definitions shall apply to these terms and conditions:

Account Holder means a person who has a valid, registered account on the hapipod Platform who has undertaken and completed the identification verification check in accordance with clause 4.2.

Account Holder Features means a limited level of access to the hapipod Platform compared to Members. See details in the FAQs of the hapipod Platform.

Charges means all and any charges which may become due to us from you in accordance with these terms including any Identification Verification Charges, Membership Charges or other charges, fees, costs of expenses as may arise from time to time.

Content Standards has the meaning set out in clause 5.4.

hapipod is a trading name of Hapipod Ltd a company registered in England and Wales. Our company registration number is 12859227 and our registered office is at Kingfisher House, B3 Kingsway N, Gateshead NE11 0JQ

hapipod Platform means the online platform provided by hapipod through its website www.hapipod.com for purposes of allowing Hosts and Lodgers to connect with each other with the view to reach a mutually beneficial living arrangement between one another.

Homeshare Contract Template means a template homeshare contract provided by hapipod which may be amended, adapted and tailored to the individual and specific terms and needs of each engagement, commitment or arrangement as may be agreed between a Host and a Lodger.

Host means a Member offering a Host Property to Lodgers through the hapipod Platform and browsing or using the hapipod Platform to match or communicate with a Lodger.

Host Property means any property owned, leased or licensed by a Host (and Host Properties shall be construed accordingly).

Identification Verification Charges has the meaning set out in clause 16.1.

Lodger means a Member browsing or using the hapipod Platform to match or communicate with a Host with a view to reaching an agreed arrangement with such Host to cohabit with the Host in the Host’s property.

Member means an Account Holder who has purchased a Membership Plan.

Membership Charges has the meaning set out in clause 16.2.

Membership Features means the level of access to the hapipod Platform and additional features provided to Members according to the Membership Plan purchased. See details in the FAQs of the hapipod Platform.

Membership Plan means the level of membership offered by hapipod according to the Membership Features, categorised as Gold, Silver or Bronze, as fully described on the hapipod Platform.

Services means access to the hapipod Platform and services provided by hapipod as set out in clause 6 of these terms.

Taster Plan means a trial plan of the services that render the user an Account Holder with limited features, for a period of one week only, as fully described on the hapipod Platform.

Yoti is a trading name of Yoti Ltd a company registered in England and Wales with company registration number 08998951 and whose registered office is at 130 Fenchurch Street, London, EC3M 5DJ.

Yoti ID Check means an identification verification check through Yoti, our approved third party identification verification check provider.

  1. Unless the context otherwise requires, references to ‘terms’, ‘conditions’, ‘terms and conditions’ or ‘these terms’ shall mean these terms and conditions.
  2. Unless the context otherwise requires, references to Services as defined above shall be to the services offered by hapipod only and, for the avoidance of any doubt, shall not include or be confused with any services offered or agreed by any Host, Lodger or user.
  3. Clause and paragraph headings shall not affect the interpretation of these terms.
  4. Unless the context otherwise requires, words in the singular shall include the plural and the plural shall include the singular.
  5. Any words following the terms including, include, in particular, for example or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.


  1. THESE TERMS
  1. What these terms cover. These are the terms and conditions on which we supply Services to you through the hapipod Platform.
  2. Why you should read them. Please read these terms carefully before using our Services. These terms tell you who we are, how we will provide Services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
  3. Acceptance of terms. By using our Services, you confirm that you accept these terms and conditions and that you agree to comply with them. If you do not agree to these terms, you must not use our Services. We recommend that you print a copy of these terms for future reference.
  4. Additional terms. These terms and conditions refer to the following additional terms, which also apply to your use of our Services:
  1. Our Privacy Policy, See further under How we may use your personal information;
  2. Our Cookie Policy, which sets out information about the cookies on our site; and
  3. Our Code of Conduct, which sets out information about how you should use our Services.


  1. INFORMATION ABOUT US AND HOW TO CONTACT US
  1. Who we are. hapipod is a trading name of Hapipod Ltd a company registered in England and Wales. Our company registration number is 12859227 and our registered office is at 34 South Molton Street, London, United Kingdom W1K 5RG.
  2. How to contact us. You can contact us by emailing us at support@hapipod.com or, if you have any questions, please visit our FAQ section.
  3. How we may contact you. If we have to contact you for any reason we will do so by telephone, SMS text message, WhatsApp or by writing to you at the email address or postal address you have provided to us.
  4. "Writing" includes emails and messages. When we use the words "writing" or "written" in these terms, this includes emails, SMS text messages and WhatsApp messages.
  5. Response times. We will endeavour to respond to emails received from you within 48 hours of receipt but will not accept any liability in the event that we are unable to respond within this timeframe. Response times in relation to identification verification checks may vary and can take up to 4 business days.


  1. TERMS OF USE
  1. Membership. Whether you are a Host or Lodger, in order to fully access the hapipod Platform and Services as a Member, you must become an Account Holder and purchase a Membership Plan. To register an account, you may be required to provide certain personal information and data which may include (but shall not be limited to):
  1. your name/the name of your company/business;
  2. your date of birth and age;
  3. your residential address/your commercial address;
  4. your contact details;
  5. your payment details;
  6. your gender; and/or
  7. your health status.

We will process any personal data you provide in accordance with our Privacy Policy.

You undertake and warrant to keep all information and data provided to us up to date, complete and accurate. You agree to maintain accurate, complete, and up-to-date information in your account.

  1. Identification verification check. In order to successfully fully register an account with us and become an Account Holder, you must undertake a Yoti ID Check. You will not be permitted to access the hapipod Platform as an Account Holder and be able to purchase a membership unless or until confirmation has been received that you have undertaken and completed a Yoti ID Check. The Identification Verification Charges for Yoti to carry out a Yoti ID Check will be displayed on the hapipod Platform at the time you register an account. All Identification Verification Charges are non-refundable. If you do not pass the identification verification check, you may not access our Platform as an Account Holder.
  2. Expiration of identification verification check. In order to ensure that our records are kept up to date and to provide additional comfort for our other users, we may periodically request that you undertake an updated identification verification check. Unless we have any specific concerns or any issues have been highlighted to us, we will not request you to undertake more than one clear and passed identification verification check in any 2-year period. We will always contact you and provide you with adequate notice if we require you to undertake a further identification verification check. Any new checks which are requested must be undertaken within a reasonable period of time in accordance with clause 4.2 and an additional Identification Verification Charge will apply. If you do not undertake a further identification verification check within a reasonable period of time when requested to do so, your account may be suspended or removed in accordance with clause 4.5.
  3. Your responsibility and no reliance on identification verification checks. Whilst we endeavour to provide comfort to other users by ensuring that all Account Holders undergo a Yoti ID check, we do not make any representations or warranties, express, implied or statutory in relation to the reliability, safety or accuracy of these checks as these are carried out by a third party provider and are outside of our control. It is your sole responsibility to carry out whatever further checks, requests, enquiries or investigations you may deem necessary in order to satisfy yourself and gain comfort in relation to any users that you may connect, interact, engage or communicate with through the Services.
  4. Removal of unverified accounts. We reserve the right in our sole and absolute discretion to remove the accounts of any Account Holder who has not completed, passed and obtained a Yoti ID Check or an updated Yoti ID Check via the hapipod Platform.
  5. Age Restrictions. The Services are not intended for use by, and shall not be available to, persons under the age of 18.
  6. You must keep your account details safe. If you choose, or you are provided with, a username, user identification code, password or any other piece of information as part of our security procedures or in respect of your account, you must treat such information as confidential. You must not disclose it to any third party. If you know or suspect that anyone other than you knows your username, user identification code or password, you must promptly notify us at support@hapipod.com.
  7. Third party use. You may not under any circumstances authorise third parties to use your account.
  8. Consent to receive communications. In registering and operating an account, you hereby agree that in order to provide the Services we may send you service related communications (by telephone, email, SMS text message, WhatsApp or otherwise) as part of the day-to-day operation of the business. You may opt-out of receiving such communications at any time but accept that in doing so this may greatly restrict and impact your use of the Services.
  9. Right to disable, suspend or delete. We have the right to disable, suspend or delete your account or any part thereof, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms and conditions.
  10. How you may use material. We are the owner or the licensee of all intellectual property rights in and to our Services, and in the material published on the hapipod Platform. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You must not use any part of the content on our Platform or related to our Services for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our Services in breach of these terms, your right to use our Services will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
  11. No modification of materials. Except as expressly provided in these terms, you must not modify any materials published on the hapipod Platform or provided in connection with the Services in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics.
  12. Our status. Our status (and that of any identified contributors) as the authors of content on our Services must always be acknowledged.
  13. Do not rely on information or images on our Services. Although we make reasonable efforts to update the information on our Services, we make no representations, warranties or guarantees, whether express or implied, that the content in relation to our Services is accurate, complete, up to date or suitable for you or for your needs. Further, we make no representations, warranties or guarantees, whether express or implied, that any images on the hapipod Platform depict real-life situations or have not been manipulated. All images are for illustrative and guidance purposes only.
  14. We are not responsible for websites we link to. Where our Services contain links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.
  15. Uploading content. Whenever you make use of a feature that allows you to upload content, or to make contact with other users, you must comply with these terms and the Content Standards set out in our Acceptable Use Policy in clause 5. You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.
  16. Confidentiality of content and material you upload. Any content you upload will be considered non-confidential and non-proprietary.
  17. Rights in material you upload. When you upload or post content to our Services, you retain all of your ownership rights in your content, but you grant to us full rights and an irrevocable, perpetual, royalty-free licence to use, store, copy and modify that content and to distribute and make it available to third parties. We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you constitutes a violation of their intellectual property rights, or of their right to privacy.
  18. Right to remove. We have the right to remove any posting you make or content you upload if, in our sole and absolute discretion, we believe your post or content does not comply with the Content Standards set out in our Acceptable Use Policy in clause 5.
  19. Backing up and storing content. You are solely responsible for securing and backing up your content.
  20. Not responsible for viruses. We do not guarantee that our Services will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our Services. You should use your own virus protection software. You must not misuse our Services by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Services, the server on which our Services are stored or any server, computer or database connected to our Services. You must not attack our Services via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Services will cease immediately.
  21. Rules about linking to our Services. You may link to the hapipod Platform, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to the hapipod Platform in any website or application that is not owned by you. We reserve the right to withdraw linking permission without notice. Any website or application in which you are linking must comply in all respects with the Content Standards set out in our Acceptable Use Policy in clause 5.
  22. User-generated content is not approved by us. Our Services may include information and materials uploaded by other users, including to bulletin/message boards. This information and these materials have not been verified, moderated or approved by us. The views expressed by other users on the hapipod Platform do not represent our views or values.


  1. ACCEPTABLE USE POLICY
  1. Acceptable uses. You may use the Services:
  1. to browse and view the content of our Services;
  2. to upload content and materials in accordance with these terms;
  3. to register an account and become an Account Holder and access the Account Holder Features, having undertaken and completed a Yoti ID Check in accordance with clause 4.2;
  4. subject to purchasing a membership, to use the Membership Features;
  1. Prohibited uses. You may use our Services only for lawful purposes. You may not use our Services:
  1. in any way that breaches any applicable local, national or international law or regulation;
  2. in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
  3. for the purpose of harming or attempting to harm minors or any person in any way;
  4. to bully, insult, intimidate or humiliate any person;
  5. to send, knowingly receive, upload, download, use or re-use any material which does not comply with our Content Standards.
  6. to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);
  7. to upload any material that could incite a terrorist offence, solicit any person to participate in terrorist activities, provide instruction on any method or technique for committing a terrorist offence or threaten to commit a terrorist offence;
  8. to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware; or
  9. for any other reason not stated to be an acceptable use in clause 5.1.
  1. You also agree:
  1. not to reproduce, duplicate, copy or re-sell any part of our Services in contravention of the provisions of our terms; and
  2. not to access without authority, interfere with, damage or disrupt:
  1. any part of our Services;
  2. any equipment or network on which our Services are stored;
  3. any software used in the provision of our Services; or
  4. any equipment or network or software owned or used by any third party.
  1. Content standards. These Content Standards apply to any and all material which you contribute to our Services and to any interactive services associated with it including any communications (through whatever medium) as between any Host, Lodger or any user of our Services (which shall include any ratings or reviews) (Contribution).

    The Content Standards must be complied with in spirit as well as to the letter. The standards apply to each part of any Contribution as well as to its whole. We will determine, in our sole and absolute discretion, whether a Contribution breaches the Content Standards.

A Contribution must:

  1. be true and accurate (where it states facts);
  2. be genuinely held (where it states opinions); and
  3. comply with the law applicable in England and Wales and in any country from which it is posted.

A Contribution must not:

  1. be defamatory of any person;
  2. be obscene, offensive, hateful or inflammatory;
  3. bully, insult, intimidate or humiliate;
  4. include any content or materials relating to any person under the age of 18;
  5. promote violence;
  6. promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
  7. infringe any copyright, database right or trade mark of any other person;
  8. be likely to deceive any person;
  9. breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
  10. promote any illegal activity;
  11. be in contempt of court;
  12. be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety;
  13. be likely to harass, upset, embarrass, alarm or annoy any other person;
  14. impersonate any person, or misrepresent your identity or affiliation with any person;
  15. be likely to cause harm in any way to any other person;
  16. give the impression that the Contribution emanates from hapipod, if this is not the case;
  17. advocate, promote or incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse; or
  18. contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism.
  1. Contributions not moderated. Any Contributions or content created by any user which are uploaded to or are otherwise available through the Services are not reviewed or moderated by us. We accept no responsibility or liability in respect of such Contributions or content and have not verified, moderated or approved such Contributions or content.
  2. Complaints, ratings and reviews. As Member you may have the ability through the hapipod Platform to leave ratings and reviews in relation to other users. Such ratings and reviews must comply with the Content Standards. If you have any concerns or would like to raise any complaints or issues with any ratings, reviews or other Contributions to the platform made by another user, please contact us at support@hapipod.com. However, please note that hapipod accepts no responsibility or obligation whatsoever to investigate, verify or otherwise deal in any manner with such complaint and any actions taken will be at the sole and absolute discretion of hapipod.


  1. OUR SERVICES
  1. Our services. We provide a technology platform to assist Members (Host and Lodger Account Holders with valid Membership Plans) to connect with each other with a view to reaching mutually beneficial arrangements. The Services include:
  1. the hapipod Platform;
  2. the Membership Features (subject to you purchasing a Membership Plan); and
  3. the Account Holder Features (where your Membership Plan has lapsed).

For the avoidance of doubt:

  1. hapipod Platform features. The hapipod Platform is available to all users who wish to browse the hapipod Platform, however Membership Features are only available to Members who hold a valid and registered account and have purchased a Membership Plan. No features which are intended only for valid and registered Members can be used unless under a valid Membership Plan. If no valid and registered Membership Plan exists, then you may be charged separately for your use of such features in our sole and absolute discretion provided such charges shall be reasonable and proportionate to the level of unauthorised use.
  2. Membership Features. You are not authorised to use any of the Membership Features unless you have purchased a Membership Plan. Any unauthorised use will be subject to clause 6.2 and these terms.
  3. Hosting services. You acknowledge that we do not ourselves provide or offer any accommodation or hosting services of any kind. Our Services are limited solely to the use of the hapipod Platform and it is acknowledged that no Host shall be or shall be deemed to be employed by us (or any of our affiliates), to be an agent of us (or any of our affiliates) or to work for us (or any of our affiliates), in any capacity.
  4. Lodger services. You acknowledge that we do not ourselves provide or offer any companionship or assistance of any kind to Hosts as may be agreed directly between a Host and a Lodger. Our Services are limited solely to the use of the hapipod Platform and it is acknowledged that no Lodger shall be or shall be deemed to be employed by us (or any of our affiliates), to be an agent of us (or any of our affiliates) or to work for us (or any of our affiliates), in any capacity.
  5. Locations. Our Services are available in most jurisdictions and states. However, we do not represent that content available on or through our Services is appropriate for use in locations outside of the UK and any use of our Services outside of the UK is subject to the local, national or international laws or regulations subsisting from time to time in the jurisdiction or state in which they are being used and such laws and regulations must be complied with.


  1. USE OF SERVICES
  1. Your liability. You will be solely liable and accountable to us and any local authorities, law enforcement bodies or any other competent authority for all matters taking place in respect of, and relating to, your account and your use of the Services.
  2. Use of your account. You may only use your account to carry out the acceptable uses in accordance with our Acceptable Use Policy set out in clause 5. You may not use your account for any other purpose.


  1. PROVIDING THE SERVICES
  1. When the Services will be provided. The Services will be provided instantaneously (so far as is possible). For the avoidance of doubt, this relates solely to the Services provided directly through the hapipod Platform and does not relate to any mutually beneficial engagement, commitment or arrangement as may be agreed between a Host and a Lodger.
  2. We are not responsible for delays outside our control. If the supply of the Services is delayed by an event outside our control, we will not be liable for delays caused by the event.
  3. What will happen if you do not give required information to us. We may need certain information from you so that we can supply the Services to you. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract, suspend or delete your account, or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for the Services (or any part of them) not being supplied if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
  4. Users may vary slightly from their pictures. Any images of users on the hapipod Platform are for illustrative purposes only and have been provided by the user themselves. We cannot guarantee that the images provide a true and current reflection of the user and any selected user may vary from those images.
  5. User images and information not to be relied upon. Whilst we endeavour to provide comfort to users by ensuring that all Account Holders undergo Yoti ID Checks, we are not responsible for, and will not be held liable in relation to, any images, information, content, Contributions, or communications uploaded or made by any User (User Generated Content). We cannot guarantee that any User Generated Content is true, accurate and not misleading and all users should adopt a cautious approach and make their own further checks and enquiries wherever deemed necessary.
  6. Reasons we may suspend the supply of Services to you. We may have to suspend the supply of Services to:
  1. deal with technical problems or make minor technical changes;
  2. update the Services to reflect changes in relevant laws and regulatory requirements;
  3. make changes to the Services.
  1. We may suspend supply of the Services if you do not pay. If you do not pay us for the Services when you are supposed to, we may suspend supply of the Services until you have paid us any outstanding amounts.


  1. NOTIFICATIONS AND REMINDERS
  1. Notifications and Reminders. As part of the Services, we may send you notifications and reminders by SMS text message, WhatsApp or by email.
  2. Your responsibility. If you elect not to receive notifications and reminders, it is your responsibility to ensure that you are aware of any commitments, events or engagements you may have. It is highly recommended that you log in to your account on a regular basis to ensure that you are aware of any upcoming commitments, events or engagements.


  1. OUR CONTRACT WITH YOU

If you are a user of the hapipod Platform:

  1. Not a Host or Lodger. For the purposes of these terms, we are not a Host or Lodger and will not ourselves engage (or be deemed to engage) any user of the hapipod Platform directly in the capacity of a Host or Lodger.
  2. Contract subject to these terms. You agree that you will adhere to these terms in all respects and at all times and, as and when any legally binding contract arises as between you and us, such contract shall always be subject to these terms.

If you are a Member:

  1. Membership. In order to become a Member you must create an account and purchase a Membership Plan in order to use the Membership Features.
  2. How we will accept a membership. Following your confirmation to us that you wish to purchase a Membership Plan for the use of our Services, we will send you a confirmation by way of acceptance by email, at which point a contract will come into existence between you and us. No membership shall be (or shall be deemed to be) a valid membership unless or until all payments and charges relating to such membership are fully paid and up-to-date.
  3. If we cannot accept a membership. If we are unable to accept a membership, we will inform you of this. This might be because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error or because we have identified an issue with you or your account. Acceptance of memberships will always remain at our sole and absolute discretion and we fully reserve all rights to refuse memberships for whatever reason.
  4. Contract subject to these terms. You agree that you will adhere to these terms in all respects and at all times and, as and when any legally binding contract arises as between you and us, such contract shall always be subject to these terms.
  5. Third party providers. When you create an account and purchase a Membership Plan, you will have to have a Yoti ID check and make payment of any Charges due. We are not party to your direct engagement with Yoti or any third party providers who carry out identification verification checks for you and you acknowledge and accept that your engagement with such third party providers will be subject to the terms and conditions of such third party providers (which you should read very carefully before engaging). If you have any issues with Yoti, or any other third party provider that you have engaged with through the Services, you must contact such provider directly. We are not responsible for any issues or complications which may arise as between you and a third party provider as these are beyond our control.
  6. Third party terms. When you enter into an engagement with any third party provider through the Services, you must ensure that you are comfortable with the terms of the third party provider as your engagement with them will be subject to the third party provider’s terms (and not these terms). You acknowledge and accept that it is your responsibility to ensure that you understand and are comfortable with any third party provider terms before engaging with such third party provider.


  1. MUTUALLY BENEFICIAL ARRANGEMENTS BETWEEN A HOST AND A LODGER
  1. hapipod not party. Any mutually beneficial engagement, commitment or arrangement entered into between a Host and a Lodger is solely a matter for agreement and determination as between such Host and Lodger. hapipod shall not be a party to any such engagement, commitment or arrangement and shall have no obligations, responsibilities or liability to any party in relation to any such engagement, commitment or arrangement.
  2. Legal obligations. Whether you are a Host or a Lodger, you acknowledge that any mutually beneficial engagement, commitment or arrangement (whether such engagement, commitment or arrangement is written or oral) as may be agreed between yourself and another Host/Lodger (as applicable) may give rise to legally binding obligations, responsibilities and liabilities which you must fulfil (Your Legal Obligations). hapipod shall not be a party to, and shall have no obligations, responsibilities or liability in relation to, any of Your Legal Obligations.
  3. Independent legal advice. Whether you are a Host or a Lodger, it is strongly recommended that you seek your own independent legal advice in relation to any mutually beneficial engagement, commitment or arrangement that you may reach or enter into with another Host/Lodger (as applicable).
  4. Independent tax advice. Whether you are a Host or a Lodger, it is strongly recommended that you seek your own independent tax advice in relation to any mutually beneficial engagement, commitment or arrangement that you may reach or enter into with another Host/Lodger (as applicable).
  5. Homeshare Contract Template. You may have access through your membership to the Homeshare Contract Template which can be used as a starting point to formally document any private, mutually beneficial engagement, commitment or arrangement which may be agreed as between you and another user. In relation to the Homeshare Contract Template:
  1. you acknowledge that such template is for guidance purposes only and will require amendment and adaptation to adequately provide for and give effect to the particular and specific terms which may have been agreed as between you and another user;
  2. you acknowledge that such template may not be fit for your purposes and may not be adequate or appropriate for, or reliable in respect of, your particular needs or the particular and specific terms as may have been agreed between you and another user;
  3. you acknowledge that the template in the form provided to you is not to be relied upon or considered to be legally binding in respect of your particular and specific needs;
  4. hapipod is not (and will not be) party to any such contract;
  5. any terms negotiated as between you and another user are strictly between yourself and such other user; and
  6. you acknowledge that you should seek your own independent legal and tax advice in relation to any contract, engagement, commitment or arrangement which you may enter into with another userso that you are fully aware and informed as to the potential implications of any such contract, engagement, commitment or arrangement and as to any obligations or liability thereunder.


  1. NO PARTNERSHIP, AGENCY OR EMPLOYMENT
  1. No employment or worker relationship. We are not an employer of Hosts or Lodgers. Nothing in these terms is intended to, or shall be deemed to, establish or give rise to any relationship of employment or worker as between us (as employer) and any Host or Lodger (as employee or worker) and no Host or Lodger shall be deemed to be employed by us or to work for us.
  2. No partnership or agency. Nothing in these terms is intended to, or shall be deemed to, establish any partnership or joint venture between any of the parties, constitute any party the agent of another party, or authorise any party to make or enter into any commitments for or on behalf of any other party except as expressly provided in these terms. Each party confirms it is acting on its own behalf and not for the benefit of any other person.


  1. YOUR WARRANTIES
  1. Warranties. You warrant that:
  1. You will only use our Services for lawful purposes;
  2. You will not breach these terms in whole or in part in any manner whatsoever;
  3. You are over the age of 18 years old and are of legal adult age as defined by the laws of the UK;
  4. You will not abuse the Services in any manner whatsoever and will at all times maintain the expected standards of behaviour of a reasonable person;
  5. You are accessing our Services from a country or state where it is not illegal to enter our Services or any services of a similar nature;
  6. You will not permit any minor, or other person for who it is illegal, to see materials that exist within our Services;
  7. All information, details, content and materials provided by you to us or uploaded onto our Services (including on registration of your account), are true, accurate and up to date in all respects and at all times and no images or videos uploaded are misleading in any respect; and
  8. You will comply at all times with these terms and with the hapipod Code of Conduct which is available on the hapipod Platform.


  1. OUR RIGHTS TO MAKE CHANGES
  1. We may make changes to these terms. We may amend these terms from time to time. Every time you wish to use our Services, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 01.12.24.
  2. We may make changes to our Services. We may update and change our Services from time to time to reflect changes to our Services, our users' needs and our business priorities.
  3. We may suspend or withdraw our Services. We do not guarantee that our Services, or any content on them, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Services for business and operational reasons.


  1. TASTER PLAN AND MEMBERSHIP PLANS
  1. Taster Plan and Membership Plans. You may apply for a Taster Plan and/or Membership Plan through the hapipod Platform. You acknowledge and agree that you may be charged in relation to any Taster Plan or Membership Plan that you purchase and such charges shall be non-refundable once paid.
  2. Membership Features. The Membership Features are only available to Members who have purchased a Membership Plan. No Membership Features should be used unless under a valid purchased Membership Plan and Members must not offer any Membership Features to any person, or use any Membership Features for the benefit of any person, unless in accordance with the terms of their membership. If no valid membership exists then you may be charged for your use of the Membership Features in our sole and absolute discretion provided such charges shall be reasonable and proportionate to the level of unauthorised use.
  3. Termination or suspension of your membership. hapipod fully reserves the right at its sole and absolute discretion to terminate or suspend the account or membership of any user at any time if, in the reasonable opinion of hapipod, such user has breached these terms (or any part of them).
  4. If your membership terminates or is suspended for whatever reason. If your membership is suspended or terminated for whatever reason:
  1. you may immediately lose access to your account and/or all Membership Features and any data or other information stored on our Services;
  2. we may, at our sole and absolute discretion, delete, remove or otherwise deal with your account and/or all of your data or other information stored on our Services;
  3. depending on the reason for termination and/or suspension, you may be permitted to access the hapipod Platform as an Account Holder with access to the Account Holder Features; and
  4. you will not be entitled to a refund in respect of any Membership Charges paid.


  1. PRICE AND PAYMENT FOR SERVICES
  1. Identification Verification Charge. If you create an account with us, you may be charged a non-refundable, one-off, up-front fee for us to conduct an identification verification  check against you through our third party provider, Yoti (Identification Verification Charge). The Identification Verification Charge will be charged at the price shown on the hapipod Platform at the time you register an account with us (please note this charge is subject to change and may be higher on the date upon which the identification verification  check is carried out, please see clause 16.11 for what happens if we discover an error in the price advised to you).
  2. Memberships. We charge for Membership Plans to our Services to enable full access to our hapipod Platform. You understand that use of the Services may result in charges to you (Membership Charges). If you are purchasing a Membership Plan you will be provided with options for your membership through the Services which will set out the applicable Membership Charges in relation to your chosen subscription plan. You understand that by purchasing a Membership Plan you will have an obligation to make payment of the Membership Charges for the full term of the Membership Plan you chose.
  3. Where to find our Membership Charges. The price of our Membership Plan will be the price indicated on the hapipod Platform on the date that you purchase your Membership Plan. We use our best efforts to ensure that the Membership Charges advised to you are correct. However, please see clause 16.11 for what happens if we discover an error in the price of our Membership Plan offered to you.
  4. Payment of Membership Charges. All Membership Charges must be paid up-front and no membership will be validated until the applicable Membership Charges have been paid in full and in cleared funds. All Membership Charges are non-refundable.
  5. When you must pay and how you must pay. We use third party payment processors for processing payments. You will be prompted to input your billing information through that provider’s website or portal. We cannot accept any responsibility or liability in relation to any issues arising from or in connection with third party websites or services. If you encounter any problems, please let us know at the earliest possible opportunity by contacting us at support@hapipod.com.
  6. Taster Plan and other Charges. From time to time we may offer a Taster Plan and run special promotions. We reserve the right to charge for any additional or premium features of the Services that we make available from time to time. Details of these features and associated charges shall be described on the hapipod Platform.
  7. Right to remove or revise Charges. We reserve the right to establish, withhold, remove and/or revise our Charges at any time in our sole and absolute discretion. You will be responsible for any Charges incurred under your account regardless of your awareness of such Charges or the amounts thereof.
  8. All Charges to be paid in advance. All Charges must be paid up-front, in advance and on demand.
  9. Charges are non-refundable. Subject to clause 19.2, all Charges are non-refundable save at the sole and absolute discretion of hapipod.
  10. We will pass on changes in the rate of VAT. If the rate of VAT changes and VAT is applicable, we will adjust the rate of VAT that you pay, unless you have already paid for the Services in full before the change in the rate of VAT takes effect.
  11. Tax. You are responsible for making payment of all and any tax charges and national insurance contributions incurred or arising out of your use of the Services including (but not limited to) any tax charges and national insurance contributions associated with the Charges. We are not responsible in any manner whatsoever for the payment of any such tax charges or national insurance contributions.
  12. What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the membership options or the Identification Verification Charge may be incorrectly priced. We will normally check prices before accepting memberships or carrying out identification verification checks so that:
  1. where the correct price for the membership on the date of membership is less than our stated price on the date of membership; or
  2. where the correct price for the Yoti ID Charge on the date of the check is less than our stated price on the date of the check, we will charge the lower amount.

However, if:

  1. the correct price for the membership on the date of membership is higher than the price stated; or
  2. the correct price for the Yoti ID Check on the date of the check is higher than the price stated, we will contact you for your instructions before we accept your membership or carry out the Yoti ID Check. If we accept and process a membership or identification verification  check where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract and cancel the membership and/or render additional Charges to cover any losses we may incur. In this event, there shall be no obligation to render any Services.
  1. Payments between users. We are not party to, responsible for, and we carry not obligations or liability in relation to, any payments to be made or agreed to be made as between users of the hapipod Platform pursuant to any mutually beneficial engagement, commitment or arrangement as may be agreed from time to time as between the respective users.


  1. LOCATIONS AND HOST PROPERTIES
  1. No reliance on location data. Our data relating to the locations of users and Host Properties are reliant on the information provided to us by our users over which we do not have control. As such, these locations are strictly provided for guidance and illustrative purposes only and we make no representations, warranties or guarantees, whether express or implied, that the locations are accurate, complete, up to date or suitable for you or for your needs.
  2. No reliance on property descriptions or images. All information and images relating to Host Properties are provided to us by our users over which we do not have control. As such, this information and these images are provided for guidance and information purposes only. We make no representations, warranties or guarantees, whether express or implied, that the information provided or images displayed are accurate, complete, up to date or suitable.


  1. YOUR RIGHTS TO END THE CONTRACT
  1. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out in this clause below, the contract will end immediately:
  1. we have told you about an upcoming change to the Services or these terms which you do not agree to;
  2. we have told you about an error in the price or description of the Services and you do not wish to proceed;
  3. we have indefinitely suspended supply of the Services for technical reasons, or notify you we are going to suspend them for technical reasons; or
  4. you have a legal right to end the contract because of something we have done wrong.
  1. Exercising your right to change your mind. You may exercise your right to change your mind and cancel any membership in accordance with clause 19.


  1. CANCELLATION (INCLUDING IF YOU HAVE CHANGED YOUR MIND)
  1. Tell us you want to end the contract. To end the contract with us and cancel any membership you have purchased, please let us know by sending us an email to support@hapipod.com quoting your name and/or account number. You may cancel your membership at any time and such membership will be cancelled prior to any further Charges falling due (save that any Charges relating to the period up to the date of cancellation may still be charged).
  2. When you may be entitled to a refund. You will only be entitled to a refund of any payments made to us in the event that such payments relate to a period in which the Services were substantially unavailable as a direct result of our actions or inactions. You will not be entitled to a refund in relation to any period in which the Services are substantially available. For the avoidance of any doubt, any Identification Verification Charges shall not be refundable under any circumstances.
  3. How we will refund you. If you are entitled to a refund, we will refund you the sum due to you in accordance with these terms by the method you used for payment.
  4. When your refund will be made. We will make any refunds due to you as soon as possible and no later than 30 days after the refund has fallen due.
  5. Costs and expenses. We will not be liable to you for any costs or expenses incurred by you in respect of or in relation to our Services. Any costs or expenses incurred are incurred at your own risk and shall not be recoverable from us.
  6. Right to Cancel.  If you have signed up for our Services as a consumer you also have the statutory right to cancel your contract with us within 14 days of signing up for this service without any reason and, if you have not started using the Services within this period, you will be entitled to a refund for any payments that you have made.  If you would like to exercise this right please let us know within this 14 day period by sending us an email to support@hapipod.com quoting your name and/or account number.


  1. OUR RIGHTS TO END THE CONTRACT
  1. We may end the contract if you break it. We may end the contract at any time if:
  1. you do not make any payment to us when it is due;
  2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Services;
  3. you breach these terms or any of the warranties set out in clause 13 are or become untrue, inaccurate or misleading.
  1. Our discretion. Notwithstanding any other clause of these terms, we may end the contract at any time without cause if deemed appropriate in our sole and absolute discretion.
  2. You must compensate us if you break the contract. If we end the contract in the situations set out in clause 20.1, we may charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.


  1. IF THERE IS A PROBLEM WITH THE SERVICES
  1. How to tell us about problems. If you have any questions or complaints about the Services, please contact us by emailing us at support@hapipod.com.


  1. LIMITATION OF LIABILITY AND INDEMNITY
  1. Disclaimers.
  1. the Services are provided “as is” and “as available” and we disclaim all representations and warranties, express, implied or statutory, not expressly set out in these terms, including the implied warranties of merchantability, fitness for a particular purpose and non-infringement. We make no representation, warranty, or guarantee regarding the reliability, timeliness, quality, suitability or availability of the Services or any services requested through the use of the Services, or that the Services will be uninterrupted or error-free. We do not guarantee the quality, suitability, safety or ability of any User and you agree that the entire risk arising out of your use of the Services, remains solely with you, to the maximum extent permitted under applicable law. We do not have any responsibility or liability related to any engagement, commitment or arrangement as may be agreed privately between our Users following a connection made through the hapipod Platform;
  2. we do not make any representations or warranties, express, implied or statutory in relation to the accuracy of any information available through our Services including any materials, content or information which may be reliant on third-party software or any Contributions made by our users which are outside of our control and we accept no responsibility or liability in respect of the same;
  3. we do not make any representations or warranties, express, implied or statutory in relation to:
  1. the information requested or processes undertaken by any third party provider; or
  2. the reliability, safety or accuracy of any checks carried out or processes undertaken by any third party provider, which we may use, or request you to use, as part of the Services including (but not limited to) our payment providers and Yoti and we accept no responsibility or liability in respect of the same;
  1. we do not make any representations or warranties, express, implied or statutory in relation to the suitability or safety of any user (or for any user) to enter into an engagement, commitment, agreement or arrangement (whether written or oral) with any other user and we accept no responsibility or liability in respect of the same;
  2. we do not make any representations or warranties, express, implied or statutory in relation to the suitability or legality of the terms of any engagement, commitment, agreement or arrangement (whether written or oral) as may be entered into as between users of the Services. We are not party to any such engagement, commitment, agreement or arrangement and we accept no responsibility or liability in respect of the same;
  3. we are not responsible for and do not moderate in any way any Contributions to the hapipod Platform (including any ratings, reviews, information, images or other content or materials uploaded by our users) and we do not make any representations or warranties, express, implied or statutory in relation to the accuracy or reliability of such Contributions and we accept no responsibility or liability in respect of the same;
  4. locations are strictly provided for guidance and illustrative purposes only and we make no representations, warranties or guarantees, whether express or implied, that any locations are accurate, complete, up to date or suitable for you or for your needs; and
  5. in relation to the Homeshare Contract Template, we do not make any representations, guarantees or warranties, express, implied or statutory:
  1. that such template will be adequate, appropriate or otherwise fit in any way for your purposes or for the purposes of any privately agreed engagement, commitment, contract or arrangement as between you and another user. The template is for guidance purposes only;
  2. as to the legal effect of such template in any jurisdiction;
  3. as to any rights, obligations or liabilities which may arise in relation to any party under such template; or
  4. that such template may be relied upon or deemed to be legally binding to any extent in relation to any privately agreed engagement, commitment, contract or arrangement as may be agreed between you and another user, and we accept no responsibility or liability in respect of the same.
  1. No representations outside the UK. We make no representations that the content of our Services is appropriate in locations outside of the UK. Any users accessing our Services from outside of the UK shall be doing so at their own risk and shall be personally responsible for compliance with their respective domestic laws.
  2. Our liability. We shall not be liable for any indirect, incidental, special, exemplary, punitive or consequential damages, including lost profits, lost data, personal injury or property damage related to, in connection with, or otherwise resulting from any use of the Services and we shall not be liable for any damages, liability or losses arising out of:
  1. your use of or reliance on the Services or your inability to access or use the Services;
  2. any engagement, commitment, transaction, arrangement or relationship between any of our users to which we are not a party; or
  3. your use of, or engagement with, any of the third party providers used by us (or which we request you to use) as part of the Services including (but not limited to) our payment providers and Yoti.
  1. Further limitation on liability. To the fullest extent permitted by applicable law, we will not be liable to you in any way (whether such liability arises in contract (by way of indemnity or otherwise), tort (including negligence) misrepresentation, breach of statutory duty, restitution or otherwise) for:
  1. any theft, damage to or loss of your or any other person's property in connection with the Services or any services provided pursuant or ancillary to the Services;
  2. any membership to the Services that has not been accepted;
  3. any loss, damage, costs, expenses or liability suffered by anyone other than you in connection with your use of the Services;
  4. any losses that could not reasonably be expected to result from our negligence or breach of these terms; or
  5. any other loss, damage, costs, expenses or liability that you suffer in connection with the Services, save to the extent that we fail to perform our obligations to you to the standard of a diligent and professional provider of the relevant services.
  1. Limit. In no event shall our total liability to you in connection with the Services exceed the greater of:
  1. the total Membership Charges paid to us by you; or
  2. £100.
  1. No limitation where unlawful. Notwithstanding the above, we do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
  2. Indemnity. You agree to indemnify and hold us and our officers, directors, employees and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including legal fees) arising out of or in connection with:
  1. your use of the Services;
  2. your breach of any of these terms; and
  3. your violation of the rights of any third party.


  1. HOW WE MAY USE YOUR PERSONAL INFORMATION

How we may use your personal information. We will only use your personal information and cookies as set out in our Privacy Policy and our Cookie Policy respectively.



  1. OTHER IMPORTANT TERMS
  1. We may transfer this Agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.
  2. You cannot transfer your rights to someone else. You may not transfer your rights or your obligations under these terms to another person.
  3. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
  4. If a court finds part of these terms illegal, the rest will continue in force. Each of the clauses of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.
  5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
  6. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed exclusively by English law and you can bring legal proceedings in respect of the Services exclusively in the English courts. If you are a consumer, you and we agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland,